If you bought your product directly from iQibla.com and request an RMA (Return Merchandise Authorization) you can ask for a replacement or refund in case of defective hardware within 5 days of receipt, send an e-mail to support@iQibla.com with your name, e-mail address used for the purchase number, preorder number and proof of reception (logistic service provider receipt). If approved by our service, you can return it to our service center indicated by our service based on your location.、
The customer shall bear the costs for the shipment back and must provide a tracking number to support@iQibla.com once the parcel is shipped. The shipping fees will not be refunded in any case.
